Monitis Customer Satisfaction Survey for Mon.itor.Us

Mon.itor.Us conducts customer surveys regularly and gives serious consideration to the responses. Recent survey reported unprecedented participation level and gave positive ideas for new Mon.itor.Us developments.

More than 600 survey participants representing Internet, Technology, Consulting, Banking, Telecommunication, Healthcare, Hospitality and other sectors, provided valuable comments about their attitude towards the Mon.itor.Us service. 94 % of responses indicate service satisfaction, 87.2% will recommend it to others, a 17% increase versus similar survey in 2007. Considering that Mon.itor.Us community is currently 8 times larger than before, the impact of 87% is more influential.

Interesting results are reported in Mon.itor.Us Blog.

Landing Page Load Time – Important Factor for Google Quality Score

Google AdWords blog states Google’s intention to incorporate landing page load time in their Quality Score. Companies advertising on Google's AdWords system have to prove best experience for their users. The slow loading pages will receive higher minimum bids and lower Quality Scores, and visa versa. This means that the advertisers have to pay more if their records show slow page load.

Load time is important for providing quality service to users. If you have fast loading time the you won't easily be abandoned. Load time is amount of time required for the page to load, when vistors click on the link or ad. While working on optimizing page load times, tools are required to monitor and measure. Monitis suggests very cost effective http monitoring which starts immediately after entering page URL into Monitis External Monitoring module. The real time report appears within 5 minutes showing load time from different geographic locations.

Users set threshold and monitoring, and receive alerts when load time is slower than the acceptable level. Content matching will show if the important keywords spread out on your page are available and load quickly.

Google will evaluate Quality Scores on monthly basis. Independent external monitoring will help to improve and optimize pages proactively and increase Google Quality Score.

Monitis.External Website Monitoring

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Using Monitis for External Monitoring of Your Websites

When you’re running a dynamic site, your online business cannot afford downtime. If your website is down your visitors and customers will go elsewhere. You need to know as soon as possible if your site is not available to your customer. You should be able to detect when something goes wrong before a failure occurred.

To provide exceptional customer satisfaction, you need to be aware of of your customers experience when they try to access your website. To accomplish this you will need to subscribe to an external website monitoring site.

External website monitoring service watches over your website and fully examines your customer experience with your website. It checks whether your site is available to your visitors and whether it is performing properly.

You can use Monitis, Web Server Performance, Availability, Traffic Monitoring and Analytics service, that offers different options for testing your customer experience from outside the firewall. The screenshot below shows Monitis external monitoring dashboard.

Monitis external monitoring agent periodically checks your web page and evaluates your customers. It retrieves real time reports about your website behavior, and alerts you if something fails in meeting the proper performance requirements.

Monitis presently monitors websites from four geographic locations: The UK, the USA, Panama and Germany. Reports on the Monitis dashboard show Response time in Milliseconds, Status and Location. Usually when the page load time reaches 2 seconds it requires little attention. If it is 4 seconds then it is considered slow. If the load speed is over 4 seconds and gets to 8-10 seconds, the site is considered critical.

Using Monitis external monitoring agent site owners can monitor all standard protocols for Web sites and web applications: website (http, https), VoIP (SIP protocol), Email server, Network/Device (TCP, UDP, FTP or PING), DNS and/or MySQL.

Monitoring every section is important for ensuring non-stop operations of your website, and these services will enable you to understand which part of the whole cycle caused the problem and malfunctioning of your website.

Monitis also monitors websites for specific phrases, such as checking important keywords, strings and functional parts of the website and signup or other forms. Activating GET command will allow the monitor to grab an entire page and look for key information. This part of the external monitoring is called content matching. POST command monitors functional forms of your website to ensure that they work properly.

Alerts and notifications are sent to contacts set by the customers: email, instant messengers and SMS (text messages to cell phones) according to notification rules, defined dynamically from the external monitoring module, and can be managed from Notifications module. Monitis will also report problems via RSS feeds.

Monitoring results are displayed on the dashboard (see below) easy to customize using drag and drop functionality and changing views to Line, Bar, Table views and Scatter chart. External monitoring reports are generated from the External Monitoring module for previous and current months. Weekly reports are emailed to all customers.