Showing posts with label server monitoring. Show all posts
Showing posts with label server monitoring. Show all posts

Monday, September 29, 2008

Prevent GoDaddy Charging $6,579.51 to a Customer


Adam Fendelman wrote and article in The Huntington Post about GoDaddy charging him $6,579.51. After four days of investigation by GoDaddy's security department the reason was found. The server wasn't "hacked"; the problem came from Drupal open source software which deposited thousands of temporary files into my GoDaddy hosting account. After back and forth negotiations with GoDaddy, finally the situation was resolved by GoDaddy promising "significant changes" to help prevent this issue for other people in the future.

GoDaddy wanted the customer to monitor this proactively by logging into his account, digging deep within their tools and checking the one that reports disk space usage.

Below addressed 2 other ways to prevent the issue.

1) Using a third party proactive server monitoring service would've revealed the issue much earlier to prevent customer paying $969 in the first place, spending long unproductive hours of investigating the situation and being frustrated and unhappy with the provider.

2) For GoDaddy to prevent all problems, including client complaints and refunding they could setup a simple server monitoring on the disc space cap and an automated email notification to client about critical risk of exceeding quota.

Friday, September 19, 2008

IBM Server in Top 10, Apache 40% popular than Microsoft IIS

IBM Http server is among top 10 when analyzing statistics of web servers' uptime in Mon.itor.Us monitoring data. It's based on over 10 million daily checks over 70K http test performed by monitoring servers from 3 geographic locations.

The three criteria for evaluating considered:

Popularity - number of http tests set for websites per server;
Uptime - average percentage of OKs for the http checks per server
Response time - average page load time of websites per server











Apache
is the most popular still, with 33,902 tests being set in Mon.itor.Us network followed by Microsoft-IIS, which in August showed 40% lower popularity.

GFE and IBM Server are seen in the two performance graphs.

















Websites hosted on AkamaiGHost servers show the quickest average response but only 4 sites are monitored, gws has 50 sites, Rapidsite 28. IBM server has 184 sites in Mon.itor.Us monitoring data.
















AOL server closes the list of servers showing ~99.5% uptime from the websites monitored on Free Website and Server monitoring service.

 
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